Agin Ventures Pty Ltd trading as The Rare Orchid Distilling Co. (“Agin Ventures”, “we” and “us”) is the operator of (https://www.therareorchiddistillingco.com) (“Website”). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.  General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated using a flat fee of $15 per order for deliveries in Australia, noting this fee may be applied more than once subject to the number of bottles ordered. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Agin Ventures will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and are returned to us in the original packaging, unused and in resellable condition. Refer Returns Policy for exceptions to this (e.g. sale items). In accordance with our Returns Policy, return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Agin Ventures will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns
Agin Ventures will happily honour any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Agin Ventures to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (subject to stock availability)

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

4.2  Transit time Internationally
We currently do not ship Internationally

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. We are unable to change delivery address once the order has been dispatched.

4.5 P.O. Box Shipping
Agin Ventures will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecast time, please contact us so that we can investigate the reason for the delay.

5. Tracking Notifications

Upon dispatch, will receive notification that the order has been dispatched, and should be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps

7. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Agin Ventures encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Agin Ventures at the customers expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns Policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10.  Customer service

For all customer service enquiries, please email us at [email protected].